Shipping & Delivery 運費說明


FREE SHIPPING WORLDWIDEAll prices in HK Dollars.

FREE Local Delivery (for deliveries to Hong Kong) :
Enjoy FREE Standard Mail delivery within Hong Kong SAR for any order value! 

  • Ordinary mail does not include shipping guarantee, customers bear the risk of damage and loss
  • Ordinary mail does not have tracking service
  • If the package is too large to go into the mail box, postman usually handles with these ways :
    Private residential area:
    - Management office collects for customer
    - Postman leaves a collection notification card in mail box
    Public residential area:
    - Postman leaves a collection notification card in mail box
    - Postman may leave the package near the mail box
    - Management office "does not" collect for customer

Registered Mail:

  • FREE Registered Mail service is offered when you purchase over HK$150. For orders under HK$150, charge of HK$15.50 shall apply.
  • if nobody is at the premise to sign the package, postman will leave a collection notification card in the mail box
  • Customers are required to provide full name as on the ID card

Express Courier:

  • FREE Express Courier is offered when you purchase over HK$300. For orders under HK$300, charge of HK$30 shall apply.
  • There may be some remote areas in Hong Kong that our local courier partner is unable to reach. In these cases, our Customer Service Team will contact you to arrange a mutually agreeable way to deliver the product to you. We appreciate your understanding.
     Local Courier Rate
     Standard Mail FREE
     Registration Mail Purchase under HK$150: HK$15.50
    Purchase of HK$150 or above: FREE
     Express Courier Purchase under HK$300: HK$30
    Purchase of HK$300 or above: FREE


    International
    Overseas customers:
    We currently offer FREE SHIPPING for orders over HK$500 WORLDWIDE for Standard Shipping.

    • For orders HK$500 or below, a flat rate of HK$100 will apply. 
    • Please enquire for estimated time and rates at hello@kook-bike.com if you would like to arrange with Express Shipping.
     Purchase Amount Rate
     Less than HK$500 HK$100 
     HK$500 or above FREE

    Hong Kong Post is our primary shipping partner. Normally, Hong Kong Post Office could deliver products to destinations in 20 working days. Of course, shipping time is not guaranteed.

    Except Hong Kong Post, we also use below shipping services:

    Other Issues:

    1. Goods will be sent out with proper protection to the designated address provided by the customer. We shall not be liable for any damage or loss thereafter.
    2. We will deliver the order to you as soon as when the items available and full payments including shipping cost are received.
    3. Shipments are usually arranged for next-day delivery from Mondays-Fridays, for orders made on Saturdays, Sundays and Public Holidays, shipments will be arranged on the next working day. Please note that we do not deliver on Saturdays, Sundays and public holidays or when Typhoon signal number 8 or black rainstorm signal is hoisted.
    4. Delivery time may vary due to customs clearance if applicable.
    5. Please note that delivery to post-office boxes (P.O. boxes) and hotels is not accepted. You must enter home or business address during checkout.
    6. For heavy or bulky item, local courier services may require extra charges. We will be in touch with you directly when this happens.
    7. If the goods are returned due to any circumstances, customer will be responsible for any costs incurred for re-posting.
    8. We will endeavor to take all reasonable care, in so far as it possible to do so, to keep all details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering.
    9. All pricing does not include duties, insurance costs, tariffs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office. It is the responsibility of the customer to be aware of the Customs policies of the receiving country, as well as what items may be prohibited from import. We do everything possible to ensure smooth Customs processing however we are not responsible if Customs of the receiving country rejects or confiscates a parcel. If order returned to us due to customer refuse to pay tax or unable to make import declarations, customer will be responsible for the return shipping fee, resend shipping fee and /or 15% re-stocking fee for order cancellation.
    10. If you have any questions, please do not hesitate to contact us at hello@kook-bike.com
        ///
        全球免費運送所有貨品港幣結算。
        本地郵寄(適用於運送到香港的訂單):
        我們提供當地免費發貨到香港(平郵)。
        選擇普通平郵的顧客, 必須明白、理解及同意以下條款:
        • 由於(平郵)郵件並沒有編號可供查詢, 所以無法追查郵件狀況, 買方必須慎重考慮清楚, 不要因小失大
        • 若買方選擇以平郵方式寄出商品, 所有郵寄風險 (包括郵寄導致貨品延誤、損毀、遺失或意外盜竊等), 必須由買方自行承擔, 我們-概恕不負責。為保障買賣雙方, 建議使用掛號服務。
          本地掛號: 
          • 顧客凡購物滿HK$150或以上,即可享免費本地郵寄(掛號)服務。惠顧低於HK$150,掛號服務費亦只需HK$15.50。
          • 由於掛號郵件需要核對收件人身份證及要求簽收, 所以買方必須提供真實姓名(收件人身份證上的姓名)給我們
          • 商品寄出後, 我們會提供郵件編號以作查詢
          • 由於以下情況而導致郵件退回, 買方必須承擔再次郵寄之費用
            - 買方提供不正確的姓名或地址
            - 買方延誤或拒絕收件

          標準快遞:
          • 顧客凡購物滿HK$300或以上,即可享免費快遞服務。惠顧低於HK$300,送貨服務費亦只需HK$30。
          • 然而,快遞公司或不能覆蓋本港某些偏遠地區。如遇上這種情況,我們的顧客服務團隊會聯絡您,另行安排雙方便利的方式送貨。如有不便,敬請體諒。
           香港本地郵寄 郵資及包裝費
           普通平郵 免費
           本地掛號 購物HK$150以下收 HK$15.50 
          購物滿HK$150或以上免費
           標準快遞 購物HK$300以下收 HK$30.00
          購物滿HK$300或以上免費

          海外客戶
          :

          我們目前提供免費的標準發貨於HK$500或以上的訂單。

          • 對於HK$500以下的訂單,將會收取HK$100的統一費用。
          • 貴客如欲以特快專遞 (EMS)或其他沒有在本店列出的運送方式寄送,歡迎向我們查詢有關運費。
           每張訂單消費 郵資及包裝費
           HK$500 以下 HK$100
           HK$500 或以上 免費

          香港郵政是本司主要的運輸夥伴。一般來說,香港郵政可於20天內把貨品運送至目的地。當然,我們不能保證送達的時間。除香港郵政之外,我們會使用下列的運輸公司提供遞送服務:
          其他事項:
          1. 所有商品於寄出前均經詳細檢查及包裝妥當以確保品質。如貨品於送遞過程中損壞或遺失的風險由客人承擔。如速遞公司失當而導致貨品遺失,我們概不負責,客人應向速遞公司追討。
          2. 我們於收到閣下的付款(包括運費)及確認有足夠的存貨後,會盡快送出貨品。
          3. 發貨一般會安排在周一至週五內的次日,對於在周六,週日,節假日的訂單,發貨將會被安排在下一個工作日。當八號烈風懸掛或黑色暴雨警告生效時,送貨服務時間或會延遲,本公司將會聯絡顧客更改送貨日期。
          4. 運送時間會因清關及送達地點而有所不同。
          5. 請注意:郵寄地址不可以是郵政信箱或酒店, 請提供您的家庭住址或工作地址。
          6. 若貨品體積過大或過重,物流公司或會收取附加費,我們將派專人聯略貴客相關事宜。
          7. 若貨品因任何情況而退回,重新投寄之費用須由客人支付。
          8. 我們會在可能的情況下,盡力保護貨品,令到訂單及付款程序都受到保障,但是若疏忽不在於我方,因第三者在未經許可下取得你提供的資料或訂單,引致閣下造成損失,我們將不會承擔責任。 
          9. 產品價格並未包含運費及稅金,顧客需自行參考所居住國家的進口法令。本公司不負責進口稅, 海關稅以及相關稅金, 所有增加的稅金顧客需自行到所居住國家之海關諮詢。同時客戶也須了解相關的海關進口法令規定,若是購買之產品不符合進口國的法令規定,而遭海關沒收或退回,請恕本公司無法負責。如果客戶由於拒絕繳納稅款或無法作出進口申報,貨品因此送回給我們,客戶將負責返回的運輸費用、重新發送的運輸費用或是取消訂單的15%庫存費用。
          10. 如有任何問題,歡迎閣下以電郵查詢 (hello@kook-bike.com) 或透過「聯絡我們」一欄與我們聯絡。